Booking information & cancellation conditions

Your holiday at the 4 star Sporthotel Alpin in Zell am See

The general terms and conditions of the Austrian Hotel Association apply (Allgemeine Geschäftsbedingungen für die Hotellerie – AGBH).

Booking information

Deposit

A deposit of €400 per room is required to make a definite reservation. Only after receipt of the deposit is the reservation guaranteed.

Online deposit payment

Packages

No further reductions can be made to our packages, and no refund can be made for any services not made use of.

Arrival – Check in

Booked rooms are available from 14:00 on your day of arrival.

  • If you wish to move into your rooms before this, it may be possible depending on availability.
  • Arrivals between 11:00 and 14:00 incur an additional charge of €20 per room.
  • For arrivals before 11:00, a charge of €50 per room applies
  • On your day of arrival, you are welcome to have breakfast until 10:30. The charge for this is €15 per person.
  • Of course, you are welcome to drop off your luggage here in the morning free of charge, enjoy the day, and move into your rooms in the afternoon.

If you are not able to arrive by 20:30, we ask that you let us know in advance.

Departure – Check out

On your day of departure, please check out by 11:00

  • Checking out between 11:00 and 14:00 incurs an additional charge of €20 per room
  • For checkouts later than this (according to availability) please understand that we will charge for an additional night.

Of course, you are welcome to leave luggage free of charge with us and enjoy your last day of holiday to the full.

Methods of payment

Payment of your bill can be made in the following ways:

  • Cash
  • Visa
  • Mastercard
  • EC-Card
  • American Express

Useful information

WLAN / Wi-Fi

There is free Wi-Fi available throughout the hotel for the duration of your stay. Access details are available from reception.

Dogs

Dogs are very welcome here. We charge between €10 and €20 per day (without food) depending on the size of your four-legged friend. Please understand that animals are not allowed in the restaurant and wellness areas.

Holidays with dogs in Zell am See

No smoking hotel

The entire hotel is a no smoking zone. If you wish to smoke, you can do so on our wonderful sun terrace or on the balcony of your hotel room.

Sporthotel Alpin cancellation conditions

Cancellation: It sounds annoying and is annoying. It’s a shame if rooms remain vacant, but on the other hand it is of course possible that something may have happened.

In cases of cancellation up to 3 months before your planned arrival, no charge applies. After this date, cancellation costs apply.

  • Up to 3 months before arrival: no cancellation cost
  • Cancellation less than 3 months before arrival: you lose your deposit
  • From 1 month to 1 week before arrival, cancellation incurs a charge of 70% of the booking price
  • For cancellations less than a week before arrival, 90% of the booking price is charged.

We ask for your understanding in this matter as we keep booked rooms free for you under any circumstances in the period that they are reserved. 

In order to avoid any possible unpleasant situations, we recommend taking out Hotelstorno Plus Insurance through our partner, the Europäische Reiseversicherung.

Premium insurance